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Welcome to Aetna’s Cultural Competency Training

At the top of this presentation, it is possible for you to to

  • Define cultural competence
  • Explain members’ rights within the well being care surroundings
  • Explain your accountability in offering culturally competent care
  • Explain Aetna’s dedication to cultural competence, and
  • Identify present Aetna packages that promote cultural competence in addition to racial and ethnic equality

Good well being begins with physician/affected person relationship and members realizing their rights. Among them is being handled with:

  • Dignity
  • Respect, and
  • Fairness

Keep in thoughts, federal and state legal guidelines prohibit illegal discrimination within the therapy of sufferers primarily based on:

  • Race
  • Ethnicity
  • Age
  • Marital standing
  • Sexual orientation
  • Religion
  • Mental or bodily incapacity and
  • Socioeconomic standing, simply to call a number of

As a well being care skilled, you’ll be able to exhibit your cultural competence by figuring out and understanding the cultural, ethnic, racial and linguistic wants and preferences of your sufferers and their households, and by embracing the rules of equal entry and nondiscriminatory practices in your service supply.

As an Aetna supplier, you’re additionally chargeable for:

  • Recognizing your private views about others and the way they impression your skilled interactions
  • Respecting the cultural, ethnic, racial and linguistic wants of your sufferers and
  • Incorporating your sufferers’ language, race, ethnic and cultural preferences in your service supply methods

Cultural elements that impression the physician/affected person relationship and sufferers’ well being care selections are broad and very different. Common elements could embrace:

  • Age
  • Socioeconomic standing
  • Religion
  • Language
  • Values and
  • Sexual orientation

But there are additionally different elements, like:

  • Concepts about modesty
  • Concepts of justice
  • Concepts of cleanliness
  • Interpretations of physique language
  • Gender id and
  • Personal house preferences, simply to call a number of that additionally play a job within the affected person’s total well being care expertise

It is vital that you simply stay aware of those elements as you develop your service supply methods.

In order to keep up our NCQA accreditation, we’re required to point out how our supplier community meets the cultural wants and preferences of our membership.

To exhibit our dedication to assembly these requirements and to watch, monitor and enhance upon our members’ experiences, we conduct an annual member outreach marketing campaign utilizing the Consumer Assessment of Health Plan Survey. Members are requested to supply suggestions about their satisfaction with their entry to care, in addition to their in-network suppliers’ capability to fulfill their cultural wants and preferences.

In addition, we additionally fax an annual Physician Satisfaction Survey to make sure we’re adequately offering you with instruments and sources to fulfill your sufferers’ cultural wants. Your suggestions is vitally vital to us, so upon receipt we ask that you simply full the survey and return it to us by the requested due date.

To additional exhibit our dedication to supporting our members’ cultural, ethnic, racial and linguistic wants, we additionally present members with:

  • Access to translation and interpretation companies
  • Access to TTY and TDD companies for the listening to impaired, and
  • The choice to seek for potential suppliers utilizing particular standards such because the language(s) spoken by the supplier

We additionally present our inner well being care skilled employees with ongoing cultural competency coaching to deepen their understanding of the social determinants of well being and different disparities amongst racial and ethnic teams.

As a part of our dedication to making a well being care surroundings that helps our members cultural, ethnic, racial and linguistic wants, Aetna has created a number of packages to align this organizational technique. Let’s assessment a number of.

The first is our Aetna Maternity Program, which gives schooling and culturally competent outreach to at-risk moms in communities with recognized well being care disparities reminiscent of continual underlying well being situations to assist lower the danger of untimely supply and different problems related to the social determinants of well being in these communities.

One ingredient of this program focuses on African American ladies, and outcomes have proven that mothers enrolled in this system had been extra prone to have full-term infants than mothers not enrolled in this system.

Next, we now have the Care Considerations℠ Program.

Through this program, scientific alerts are despatched to physicians and members primarily based on extremely revered sources of evidence-based medication that establish potential gaps in care, medical errors and high quality points.

Examples of Care Consideration alerts for racial and ethnic minorities embrace:

  • Clinical reminders for sickle cell illness in African Americans
  • Medication remedy reminders for continual coronary heart failure in African Americans, and
  • Screening reminders for Asian sufferers with hepatitis B who’ve a excessive threat for liver most cancers

And final, however definitely not least, we will’t neglect the Aetna Compassionate Care℠ Program, which provides service and help at no further value to members who’re going through making an attempt instances reminiscent of severe sickness. The program enlists our wonderful nurse case managers, who present sufferers and their households with expanded culturally delicate sources to assist them make robust well being care selections, together with superior care planning.

Thank you for taking the time to find out about cultural competence and the way a considerate service supply technique that acknowledges your sufferers’ cultural, ethnic, racial and linguistic wants and preferences might help enhance their well being care expertise. As we shut out the course, we invite you to take a second to view this brief video entitled Cultural Awareness for Health Care Professionals to listen to straight from sufferers concerning the significance of cultural competence within the well being care surroundings. You could entry the hyperlink for the video on the high of the web page. Once the video ends, chances are you’ll shut the web page and exit the course.

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