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A health connector is a person who works in the field of health care. Health connectors are responsible for connecting people with the various resources they need, such as doctors or local hospitals.
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The Massachusetts Health Connector is concentrated on constantly bettering the positioning’s accessibility for customers with disabilities. If you employ assistive expertise, similar to a display reader, voice recognition software program, a display magnifier, or are a keyboard access-only consumer, and have issue finishing actions on the Health Connector software, please contact Customer Service for help.

Contact Information

Call 1-877-623-6765, or TTY 1-877-623-7773 for people who find themselves deaf, onerous of listening to, or speech disabled.

Using Assistive Technology on makeupclass.web

We advocate utilizing the present variations, or most up-to-date the earlier model, of the producer’s assistive expertise software, together with a present model of the Internet Explorer or Firefox internet browser. The Massachusetts Health Connector web site works finest with the next browser and assistive expertise combos:

Windows 10
  • Internet Explorer 11 or Firefox 74 or Chrome 80 with JAWS 2019
  • Internet Explorer 11 or Firefox 74 or Chrome 80 with NVDA 2019.1
  • Internet Explorer 11 or Firefox 74 or Chrome 80 with ZoomText 2019 (PC)
  • Internet Explorer 11 or Firefox 74 or Chrome 80 with Dragon Naturally Speaking 15
Mac OS X Mojave (Version: 10.14)
  • Safari 11 with VoiceOver

Helpful ideas for display reader customers

Navigating to the Main Content

The important content material space of the web page may be reached by both utilizing the “skip to main content” hyperlink on the prime of the web page, by navigating to the heading degree 1, or through the use of the display reader operate keys to go to the principle landmark area.

Headings

The content material on pages is organized by headings. Headings can be utilized to navigate to the main sections of the web page as a way to simply scan the content material utilizing the features inside the display readers. To view an inventory of headings on the web page

  • Press Insert and F6 in JAWS; NVDA key, and F7 in NVDA,; and
  • Control, Option and U keys in VoiceOver
Phone Numbers, Birth Dates, Social Security Number, and ZIP Code

The telephone quantity, social safety quantity, and ZIP code kind fields require knowledge to be in a selected format. The kind fields is not going to permit you to enter textual content except it’s within the right format. Some examples embrace:

  • If you might be on the ZIP code area, solely numerical values may be entered. If you attempt to enter a letter within the ZIP code area, it is not going to be entered as a price. ZIP code must be entered as a 5-digit quantity.
  • Phone numbers should be entered with three-digit space code, three digit prefix, and 4-digit quantity. Only numbers must be typed on this area. Do not put parentheses or dashes within the telephone quantity.
  • Required dates, similar to Birth Dates, must be entered with the two-digit month adopted by the two-digit day and the four-digit yr. Only numbers must be typed on this area. Do not add dashes, slashes, areas, or another characters.
  • Social Security numbers must be entered with numbers solely. Do not add dashes, areas, or another characters.
Forms

Due to a limitation in some display readers, the total query textual content will not be learn when navigating from kind area to kind area with the tab key. To learn the total textual content, use the display reader studying keys (CTRL+Up Arrow in JAWS and NVDA and VO+Shift+Page Up in Voiceover) to maneuver to the query textual content above the shape area. After studying the textual content, press tab to get again to the shape area and fill within the knowledge.

If an error happens on the web page, there can be an error message at the beginning of the principle content material (proper after the navigation hyperlinks). Each kind area that has an error can also be indicated and the display reader will say “invalid entry” if the shape area has an error.

Selecting Health and Dental Plans

The well being and dental plans are displayed in tabular (or desk) format that may be sorted utilizing the hyperlinks on the desk headers. If there are greater than 10 outcomes, extra outcomes may be proven utilizing the subsequent and former hyperlinks which might be positioned earlier than the desk.

The fast plan filters present choices to pick the greenback quantity vary for the month-to-month premium and annual deductibles, choose the provider, and choose the protection space. The slider controls to pick the greenback quantity vary at present don’t work totally with the keyboard in all browsers. To modify the values, use the web page up or web page down key to extend or lower the worth by 200 {dollars} and the arrow keys to regulate by one cent.

Eligibility Screen

The hyperlinks on the eligibility display to edit and look at particulars at present don’t work with the keyboard. If you want to edit or view the small print of your software, please name the assistance desk for help at 1-877-623-6765, or TTY 1-877-623-7773 for people who find themselves deaf, onerous of listening to, or speech disabled.

Helpful ideas for display magnification

The display may be magnified both utilizing the browser features or utilizing a display magnifier similar to ZoomText or MAGic.

  • Internet Explorer: To modify the zoom, use the View > Zoom menu or maintain the CTRL key and press the “+” or “-” keys. To modify the textual content dimension, use View >Text Size menu.
  • Firefox: To modify the zoom, use the View > Zoom menu or maintain the CTRL key and press the “+” or “-” buttons. To modify the textual content dimension, choose Zoom Text Only within the View >Zoom menu after which change the zoom degree.

Helpful ideas for voice recognition software program / Dragon NaturallySpeaking customers

Eligibility Screen

The hyperlinks on the eligibility display to edit and look at particulars at present don’t work with voice activation. Use mouse grid or mouse instructions to activate these hyperlinks with mouse click on.

Form Data Entry

Some knowledge kind fields inside the software require the information to be entered in a selected format (for instance, a ZIP code should be 5-digits). The data within the masked kind fields at present can’t be entered in utilizing voice recognition software program dictation. Use the keyboard to enter the information or name the assistance desk for help at 1-877-623-6765, or TTY 1-877-623-7773 for people who find themselves deaf, onerous of listening to, or speech disabled.

Amounts

When getting into quantities into textual content kind fields, don’t embrace commas or a greenback signal. The format ought to embrace solely numbers (e.g. 27135 and never $27,135).

Information Icons

The data icons are displayed utilizing “i” icon hyperlinks. These tooltips may be considered by inserting concentrate on the icon. To place concentrate on the icon hyperlink utilizing speech say “Click information icon” or the “Click link” command and choose the variety of the corresponding tooltip you want to see utilizing the “Choose” command.

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